SaaS software development - Kicking Pixels

Your website is a complex interplay of different pieces of software, all of which must be updated frequently to ensure smooth and secure operation.

Your WordPress site is not one piece of software. You have a theme laid over the WordPress core. The theme is a separate piece of software. You have multiple plugins adding functionality. Each plugin is even more software.

Without a webmaster, it’s up to you to keep the whole thing up to date. That might not seem like a big deal today. Today, your site is working, and everything is in harmony.

So why retain someone to look after what ain’t broke?

Because it will break!

There is simply too much going on in the engine room and the maths is 100% against you unless you want to become an expert in WordPress.

As experts in WordPress ourselves, we think that’s a wonderful thing to be, but our clients don’t have time. They rely on us to monitor their security and to update their sites forensically. We also take daily backups and store them securely, so even if something does happen, it would be a blip, not a wipeout.

All of this allows our clients to work on their sites confidently, adding content and making changes, because they know there is a safety net in place.

Engaging Kicking Pixels to take care of my site is one of the best decisions I have made.

It’s faster, safe from viruses and up to date. All for the price of a daily cup of coffee. Best value ever.

— Paul Diener, PRD Print (Sydney)
best development software - Kicking Pixels

Our website care clients get more than anonymous behind-the-scenes updating and backing up.

Our Kicking Pixels website care plans provide our clients with peace-of-mind, and priority access to a web team they can call on for expert advice on growing their business online.

And our skills go far beyond the technical — we come from a marketing background and are experts in conversion rate optimisation.

Standard Website Care

Weekly Software Updates (exc. eCommerce)

Weekly Care and Maintenance
  • Weekly Software Updates (exc. eCommerce)
  • Weekly Form Checks
  • Daily Website Backups
  • Daily Database Backups
  • Unlimited Backup Restores
  • Weekly Database Optimisation
  • 24/7 Security Scanning
  • 24/7 Uptime Monitoring
  • Priority Email Support
  • Basic Google Analytics Summary
  • Weekly Maintenance Report
Tools, Strategy & Analytics
  • WP Rocket for a faster website
  • SEOPress Pro
  • Google Analytics Connected
  • Website-Heat Mapping (3x main pages)
  • Quarterly Website Strategy Call
$99 / month (inc.GST)

+ One-off $264 Website Audit & Setup Fee

View Terms & Conditions

Complex Website Care

Weekly Software Updates (exc. eCommerce)

Weekly Care and Maintenance
  • Weekly Software Updates (inc. eCommerce)
  • Weekly Form Checks
  • Daily Website Backups
  • Daily Database Backups
  • Unlimited Backup Restores
  • Weekly Database Optimisation
  • 24/7 Security Scanning
  • 24/7 Uptime Monitoring
  • Priority Email Support
  • Basic Google Analytics Summary
  • Weekly Maintenance Report
Tools, Strategy & Analytics
  • WP Rocket for a faster website
  • SEOPress Pro
  • Google Analytics Connected
  • Website-Heat Mapping (3x main pages)
  • Quarterly Website Strategy Call
$185 / month (inc.GST)

+ One-off $264 Website Audit & Setup Fee

View Terms & Conditions

Do you have a question about our pricing plans and what will work best for you?

See our FAQs or ask us a question.

Our Kicking Pixels care plan clients can purchase additional support time with preferential rates.

As a Care Plan client, you can purchase blocks of time on an ad-hoc basis for website design, development, enhancement and consultancy at $132p/h (including GST).

To purchase time, just login to your account and follow the links from inside your account page, or send us an enquiry with any questions.

* For non-Care Plan clients. Adhoc requests are charged at an initial 1hr flat rate of $220 (+GST) and $180p/h (+GST) for each additional hour. Multiple hour projects can be quoted on request.

1/6
Daily off-site Backups

Your website files and database are backed up daily and stored securely off-site, so you can always rollback.

2/6
Regular Software Updating

Your website will be updated regularly with the latest security patches. Updates to WordPress and Plugins reviewed weekly.

3/6
Security Monitoring

Ongoing security scans and uptime monitoring for a speedy cleanup of a compromised website for complete peace of mind.

4/6
Weekly Reporting

At the beginning of each week, we’ll send you a report of what has taken place on your website over the previous 7 days.

5/6
Knowledgeable Support

Your website is in safe hands. When you have website questions or request, we’ll be here to offer our help.

6/6
Website Updates

Purchase support time, send a support request and we’ll quickly take care of it for you.

Frequently asked questions from our client base

You can find answers to frequently asked questions about website functionality, security, pricing plans and the support we offer. If you have a question that’s not covered here, please get in touch and we will get back to you with an answer. This section is always expanding so we’re looking forward to adding your questions here!

Our Website Care Plans save you time administering one of your business’ most valuable asset. They are designed to provide the peace of mind that comes with knowing your website is in safe hands, running smoothly and protected.

Depending on the plan chosen, our plans not only help you maintain your website, but provide you with the tools and knowledge to help you grow your business online.

The purpose of our website care plans is preventative care, so the processes in place (including security scanning, uptime monitoring and performance scans), will help prevent anything from happening.

However in the event of an issue we will be able to catch problems quickly and will be on hand to help resolve the issue (including working with your web host on your behalf).

We cannot promise your website will not be hacked (no website is 100% hack-proof) but we can promise you we will do everything in our power to prevent it, as well as assist in the restoration and cleanup of your website with one of our regular backups.

You’ll receive an email with your order receipt. If we didn’t create your website, you’ll also receive a form to securely provide your website access information (including your Website Admin and Hosting Access details) so we can begin auditing your site(s) as part of the on-boarding process.

Once on-boarding is complete, you’ll receive a welcome email with more details about your account, and instructions for sending task requests.

You can then sit back with the peace of mind that your website is being cared for and you’ve a go-to resource for website updates and progressive enhancement!

The Care Plan setup fee allows us to on-board your website to our system, perform an initial security check, as well as undertake an initial update of your WordPress Core files and Plugins.

The outcome of this process will either be a clean website with up to date files and plugins, or where issues arise from this process a quote will provided to bring your website up to date with the latest software and plugin files so that your WordPress website is clean, working and up to date when you begin a Care Plan.

Our Weekly Care Plan reports will provide you with details on the updates that have occurred during the previous week (WordPress Core, Plugins and Themes), your website uptime, backups, website security and page speed / performance, and website traffic analytics (if Google Analytics is setup).

Our business hours are Monday to Friday 8.30am – 5.30pm (AEST). We aim to complete all tasks within a 24hr period during week days, but it usually happens much faster. On weekends we strive to complete tasks by the following weekday (so if you send a request on a Friday, or over the weekend, it’ll be completed for the following Monday).

We’ll be sad to see you go!

But we’ll also provide any information you need to transition smoothly to another developer. If you’re using tools or themes that are licensed by Kicking Pixels, you’ll need to purchase your own license(s) in order to keep the software up-to-date.

We’ll also transfer billing for hosting and email automation services back to you (if and where applicable).

We’re skilled in WordPress, and focus our efforts on ensuring we can support WordPress built business websites. At this time our Care Plans are only aimed at WordPress built sites.