In the information age, websites are one of the most important ways that businesses can communicate with their customers.
Your website is a representation of your brand, and you must look after it in order for it to represent you well. For example, if the information on your website is out of date or it’s full of broken links or errors, it gives the impression you don’t really care about your business.
Apple decided a long time ago to focus on giving their customers great experiences. The device, packaging, stores – the message is constant. The brand is a status, and their website represents this as much as the devices themselves, from the design you can see, to the design of the website you can’t see.
In this article, we’ll cover why maintaining your website is so important from a user experience (UX) perspective and how it can help make or break your reputation online.
Adding new content regularly helps with SEO
Have you noticed your site isn’t getting the traffic you were expecting, or that you’re not showing up on the first page for searches anymore?
One of the most common reasons for this is that you aren’t updating your site regularly. As a website owner, you’re in charge of making sure the information on your pages is accurate and up-to-date. Google has developed algorithms to determine how reliable a particular page or section may be based on when it was published or updated last.
Keeping the information on your site up to date provides a better experience for your users and helps you rank higher in search engines like Google.
Additionally, if customers can’t find your site, you can’t help them. So having a solid SEO strategy right from the start is very important.
Uncover problems on your site before your customers find them
There’s nothing more frustrating as a website user than coming across a site with broken links or missing images. Furthermore, errors on your site can reflect badly on your business.
For example, what would happen if there was a serious error on your checkout page? Not only might this prevent customers from making a purchase, but they also might think twice about using your site again.
Having a website maintenance service in place is the best way to ensure you know about any problems or errors on your site before customers find them. You can then quickly address the issues and get back to business.
Keep your site backed up and safe
Depending on the size of your business, the cost of your site going down for just a few hours could be huge. And it’s not only bad news for you – your customers are sure to become frustrated if they can’t access your site.
Your site could go down for any number of reasons, but it’s much less likely to happen if you have a web maintenance service in place. They’ll maintain regular backups so that you can quickly restore your site and minimise downtime for both you and your customers no matter what happens.
One of the most damaging reasons for website downtime is cyber-attacks. Hackers may not only deface or delete content from your site, but they could steal sensitive data too.
Data leaks involving customer data are becoming more common as cyber-attacks become increasingly sophisticated. Not only can a data leak result in a fine if you’re found to be negligent, but customers are less likely to trust your business again once they’ve seen how vulnerable it is.
With a website maintenance service in place, you can be sure your site is always up-to-date with the latest security patches and that it’s backed up regularly. Spending a small fee on a maintenance service could save you a lot of time and money in the long run.
Boost your lead generation and conversion rate
The importance of website management is not only about the practicalities of keeping your site up and running or fixing problems when they arise.
It’s also about making sure you’re meeting your customers’ needs, building trust, and creating a great user experience so they keep coming back for more.
For example, if you have a good lead generation strategy in place, then it’s easier to engage with users when they visit your site. You can capture their contact details so that you don’t lose them as leads and can follow up later.
Designing your site to increase lead captures and conversions can have a real impact on your business’ bottom line, but it takes experience, skill, and a lot of time to monitor and continually optimise.
Employing a qualified web services team to manage your site is the best way to maximise these opportunities and ensure you don’t miss out on any potential business.
Gain insight into the progress of your marketing campaigns
Proper monitoring and tracking of your website traffic sources are vital if you want to know how effective your online marketing campaigns are.
This will give you a more accurate picture of how your content is performing and help you improve your strategy in the future.
Unfortunately, it can be hard to keep track of everything yourself, and you may not even realise that your site or campaigns are underperforming.
Outsourcing this monitoring and measuring to an expert as a regular maintenance task is usually a wise investment. This will provide you with all the insights and analytics required to make informed decisions about your strategy and save you time to work on your core business tasks.
By understanding your audience and users better, you can create more targeted campaigns. But perhaps more importantly, you can create more valuable and relevant content that’s specifically crafted for the needs of that audience.
Provide a better experience for your users
Keeping your website’s content, software, plugins, and design up to date is the best way to ensure your site meets your users’ needs.
Making the necessary updates and changes to improve the customer experience is vital for success, but it can be difficult if you don’t have time to attend to all of these issues yourself.
Having a reliable team working on your site’s maintenance will ensure software updates never catch you off guard and that any problems are dealt with as quickly as possible.
The importance of web maintenance
Website maintenance may not be exciting, but it’s essential if you want to keep your users happy. Making sure they have a good experience when visiting your site will encourage them to come back again, too, which is great for repeat business and building long-term relationships.