. Our Website Care Plans

We provide more than just website maintenance, Kicking Pixels will be your dedicated Webmaster, supporting you and your business with expert advice, guidance and tools to help you grow your business online.

We'll take care of your website with daily backups, software updating, security monitoring, content updates and video training, amongst many of benefits to support your business.

Take a closer look.

Websites are no longer a “set and forget” part of anyone’s business... 

So when it comes to maintaining your website’s health, we know that prevention is better (and often cheaper) than a cure!

We offer friendly, knowledgeable and genuine help, timely support, and WordPress expertise to ensure the stress of managing your website is taken care of, so you can take care of the important role of running your business.

Website care plans for businesses (and websites) of all shapes, sizes.

Our WordPress Website Care Plans have been created to not only keep your website functioning soundly, but also help you to grow your business online, drive traffic to your website and convert those visitors into genuine leads, or customers.

Kickstarter

Non eCommerce / low content updates

Cancel anytime (after the first month)
No longterm contracts
$100 Setup Fee

$120p/mth

LET'S GET STARTED...

Accelerator

eCommerce / moderate content updates

Cancel anytime (after the first month)
No longterm contracts
$100 Setup Fee

$340p/mth

LET'S GET STARTED...

Enterprise

eCommerce / high content updates

Cancel anytime (after the first month)
No longterm contracts
$100 Setup Fee

$520p/mth

LET'S GET STARTED...

Website Care Plans Terms of Service

Do you operate multiple websites?

We can help by customising a WordPress Care Plan service to best fit your needs. Drop us an email with your requirements and we’ll work with you to create a Care Plan solution.

. Included in all our plans

Daily Backups

Your website files and database are backed up and stored securely off-site. Contact us if your site needs to be restored to a previous version.

Regular Software Updating

Your website will be updated regularly with the latest security patches. Updates to WordPress Core and Plugins reviewed weekly or monthly (depending on your plan).

Security Monitoring

We provide ongoing security scans, with most plans including unlimited clean-up of any compromised website for complete peace of mind.

Knowledgeable Support

When you have website questions or request, we’ll be here to offer our help. You can rest easy, knowing that your website is in safe hands.

Content Updates

We can take care of your website content changes for you, usually within 24hrs. You just need to send a support request and we'll take care of it for you.

Training Videos

You'll get over 50 WordPress video tutorials (accessible from your website's dashboard) to teach you everything you need to know, and nothing you don’t.

. FAQ

Why do i need a website care plan?

Our Website Care Plans save you time administering one of your business’ most valuable asset. They are designed to provide the peace of mind that comes with knowing your website is in safe hands, running smoothly and protected.

Depending on the plan chosen, our plans not only help you maintain your website, but provide you with the tools and knowledge to help you grow your business online.

 
What type of content updates are handled within a plan?

The inclusion of content update time is to take care of adhoc website updates on your behalf and can include adding a new page, updating copy, adding blog posts, adding images, adding a contact form, small design improvements, or pretty much anything else that can be handled within the time allocation for your plan.

We'll make sure your content updates conform to SEO best practice, that any links are applied correctly, we also keep an eye on layout issues (particularly across different browser sizes), and we provide an extra pair of eyes to avoid embarrassing content errors.

If you need more time than your monthly plan includes, you can purchase additional blocks of time as needed. For larger project updates we can quote on a case-by-case basis.

Does my monthly content time rollover?

Content time is there for you to use on your website every month. It reserves your place in our queue and our resources, therefore time does not rollover for our care plans.

You can take comfort in the fact that requests will be addressed by our team usually within a 24hr period.

What happens if my website goes down, or is hacked?

The purpose of our website care plans is preventative care, so the processes in place (including security scanning, uptime monitoring and performance scans), will help prevent anything from happening.

However in the event of an issue we will be able to catch problems quickly and will be on hand to help resolve the issue (including working with your web host on your behalf).

We cannot promise your website will not be hacked (no website is 100% hack-proof) but we can promise you we will do everything in our power to prevent it, as well as assist in the restoration and cleanup of your website with one of our regular backups.

What happens after i sign up?

You’ll receive an email with your order receipt. If we didn’t create your website, you’ll also receive a form to securely provide your website access information (including your Website Admin and Hosting Access details) so we can begin auditing your site(s) as part of the on-boarding process.

Once on-boarding is complete, you’ll receive a welcome email with more details about your account, and instructions for sending task requests.

You can then sit back with the peace of mind that your website is being cared for and you've a go-to resource for website updates and progressive enhancement!

Why is there a setup Fee?

The Care Plan setup fee allows us to on-board your website to our system, perform an initial security check, as well as undertake an initial update of your WordPress Core files and Plugins.

The outcome of this process will either be a clean website with up to date files and plugins, or where issues arise from this process a quote will provided to bring your website up to date with the latest software and plugin files so that your WordPress website is clean, working and up to date when you begin a Care Plan.

My website is not built with WordPress, can you still support my site?

We're skilled in WordPress, and focus our efforts on ensuring we can support WordPress built business websites. At this time our Care Plans are only aimed at WordPress sites.

What do the monthly website planning and activation calls include?

Depending on your plan, each month you can schedule a one-to-one 30-minute strategy call with us to discuss your business, digital marketing, website, and/or any part of your CMS. You can also email us for advice on growing your business if you'd prefer.

Am i able to upgrade and downgrade my Care Plan?

Yes, you can upgrade and downgrade your plan at any time from by logging in to your My Account dashboard from the Kicking Pixels website. You can also cancel your account from the same dashboard at any time after your first month.

Can i use support tasks for a website i'm currently building?

Our website care plans are designed for live websites only. If you require help with the development of a website we’d be very happy to discuss your needs. If you need help please send us a message using our getting started with a website project form, or email support@kickingpixels.com.au

How do i send support requests?

The quickest way to get support is to email support@kickingpixels.com.au with your support request, and the website you need help with.

We'll then confirm receipt of your support request and reply with any questions (if applicable) and advise you when the task has been completed.

What are your business hours and response time?

Our business hours are Monday to Friday 8.30am - 5.30pm (AEST). We strive to complete all tasks within a 24hr period during week days, but it usually happens much faster. On weekends we strive to complete tasks by the following weekday (so if you send a request on a Friday, or over the weekend, it'll be completed for the following Monday).

What happens if i cancel my website care plan?

We’ll be sad to see you go!

But we’ll also provide any information you need to transition smoothly to another developer. If you’re using tools or themes that are licensed by Kicking Pixels, you’ll need to purchase your own license(s) in order to keep the software up-to-date.

We’ll also transfer billing for hosting and email automation services back to you (if and where applicable).

What's included within the monthly maintenance reports?

Our Monthly Care Plan reports will provide you with details on the updates that have occurred during the month (WordPress Core, Plugins and Themes), your website uptime, backups, website security and page speed / performance, and website traffic analytics (if Google Analytics is setup).