Keep your website open for business and running securely.

Take the stress out of managing your business website, with hands-on website care and support that will keep your website performing at its best.

.Why You Need Website Care

The speed of change means websites are no longer a “set and forget” part of anyone’s business. So when it comes to maintaining your website’s health, we know that prevention is better (and often far cheaper) than the cure!

Get personal, knowledgeable and genuine help, timely support, and WordPress expertise to ensure the stress of managing your website is taken care of, so you can take care of the important role of running your business.

The Kicking Pixels WordPress Website Care Plans have been created to cater for websites (and businesses) of all shapes, sizes.

Our Care Plans will keep your website functioning soundly and securely with daily off-site backups, software updating, security monitoring and content updates, amongst many of benefits to support your business.

We can also help you to grow your business online, drive traffic to your website and convert visitors into leads.

.Our Website Care Plans

You get more than just website maintenance. You'll also have access to an on-hand Webmaster, supporting you and your business with expert advice, guidance, and tools to help you grow your business online.

Kickstarter Plan

Non eCommerce / low content updates
kickstarter-plan

$120p/m

Cancel anytime

No longterm contracts

One-off $100 Setup Fee

What's included

Website Care

  • Email Support
  • Monthly Software Updates (exc. eCommerce)
  • Daily Website Backups
  • Unlimited Backup Restores
  • Monthly Database-Optimisation
  • Security Scanning
  • Uptime Monitoring
  • Up to 30 mins Support & Content updates

Website Tools

  • WordPress Training Videos
  • WP Rocket Performance
  • Google Analytics Connected
  • Block the Bad Guys With Defender
  • Website-Heat Mapping

Knowledge & Insights

  • Monthly Google Analytics-Report
  • Monthly Maintenance Summary Report
  • Monthly Website Strategy-Call
  • Half Yearly CMS and Website-Review
  • Website-Heat Map Analysis

Accelerator Plan

eCommerce / moderate content updates
accelerater-plan

$340p/m

Cancel anytime

No longterm contracts

One-off $100 Setup Fee

What's included

Website Care

  • Priority Email Support
  • Weekly Software Updates (inc. eCommerce)
  • Daily Website Backups
  • Unlimited Backup Restores
  • Monthly Database Optimisation
  • Security Scanning
  • Uptime Monitoring
  • Up to 1hr of Support & Content updates

Website Tools

  • WordPress Training Videos
  • WP Rocket Performance
  • Google Analytics Connected
  • Block the Bad Guys With Defender
  • Website-Heat Mapping

Knowledge & Insights

  • Monthly Google Analytics Report
  • Extended Monthly Maintenance Report
  • Monthly Website Strategy Call
  • Half Yearly CMS and Website Review
  • Website-Heat Map Analysis

Enterprise Plan

eCommerce / high content updates
enterprise-plan

$520p/m

Cancel anytime

No longterm contracts

One-off $100 Setup Fee

What's included

Website Care

  • Priority Email Support
  • Weekly Software Updates (inc. eCommerce)
  • Daily Website Backups
  • Unlimited Backup Restores
  • Monthly Database Optimisation
  • Security Scanning
  • Uptime Monitoring
  • Up to 2hrs of Support & Content updates

Website Tools

  • WordPress Training Videos
  • WP Rocket Performance
  • Google Analytics Connected
  • Block the Bad Guys With Defender
  • Website Heat Mapping

Knowledge & Insights

  • Monthly Google Analytics Report
  • Extended Monthly Maintenance Report
  • Monthly Website Strategy Call
  • Quarterly CMS and Website Review
  • Website Heat Map Analysis

Website Care Plans Terms of Service

.Included Across All Our Plans

Daily Off-Site Backups

Your website files and database are backed up and stored securely off-site. Contact us if your site needs to be restored to a previous version.

Regular Software Updating

Your website will be updated regularly with the latest security patches. Updates to WordPress Core and Plugins reviewed weekly or monthly (depending on your plan).

Security Monitoring

We provide ongoing security scans, with most plans including unlimited clean-up of any compromised website for complete peace of mind.

Knowledgeable Support

When you have website questions or request, we’ll be here to offer our help. You can rest easy, knowing that your website is in safe hands.

Content Updates

We can take care of your website content changes for you, usually within 24hrs. You just need to send a support request and we'll take care of it for you.

Training Videos

You'll get a suite of WordPress video tutorials (accessible from your website's dashboard) to teach you everything you need to know, and nothing you don’t.

.Care Plan FAQs

Why do i need a website care plan?

Our Website Care Plans save you time administering one of your business’ most valuable asset. They are designed to provide the peace of mind that comes with knowing your website is in safe hands, running smoothly and protected.

Depending on the plan chosen, our plans not only help you maintain your website, but provide you with the tools and knowledge to help you grow your business online.

 
What type of content updates are handled within a plan?

The inclusion of content update time is to take care of adhoc website updates on your behalf and can include adding a new page, updating copy, adding blog posts, adding images, adding a contact form, small design improvements, or pretty much anything else that can be handled within the time allocation for your plan.

We'll make sure your content updates conform to SEO best practice, that any links are applied correctly, we also keep an eye on layout issues (particularly across different browser sizes), and we provide an extra pair of eyes to avoid embarrassing content errors.

If you need more time than your monthly plan includes, you can purchase additional blocks of time as needed. For larger project updates we can quote on a case-by-case basis.

Does my monthly content time rollover?

Content time is there for you to use on your website every month. It reserves your place in our queue and our resources, therefore time does not rollover for our care plans.

You can take comfort in the fact that requests will be addressed by our team usually within a 24hr period.

What happens if my website goes down, or is hacked?

The purpose of our website care plans is preventative care, so the processes in place (including security scanning, uptime monitoring and performance scans), will help prevent anything from happening.

However in the event of an issue we will be able to catch problems quickly and will be on hand to help resolve the issue (including working with your web host on your behalf).

We cannot promise your website will not be hacked (no website is 100% hack-proof) but we can promise you we will do everything in our power to prevent it, as well as assist in the restoration and cleanup of your website with one of our regular backups.

What happens after i sign up?

You’ll receive an email with your order receipt. If we didn’t create your website, you’ll also receive a form to securely provide your website access information (including your Website Admin and Hosting Access details) so we can begin auditing your site(s) as part of the on-boarding process.

Once on-boarding is complete, you’ll receive a welcome email with more details about your account, and instructions for sending task requests.

You can then sit back with the peace of mind that your website is being cared for and you've a go-to resource for website updates and progressive enhancement!

Why is there a setup Fee?

The Care Plan setup fee allows us to on-board your website to our system, perform an initial security check, as well as undertake an initial update of your WordPress Core files and Plugins.

The outcome of this process will either be a clean website with up to date files and plugins, or where issues arise from this process a quote will provided to bring your website up to date with the latest software and plugin files so that your WordPress website is clean, working and up to date when you begin a Care Plan.

My website is WordPress, can you still support my site?

We're skilled in WordPress, and focus our efforts on ensuring we can support WordPress built business websites. At this time our Care Plans are only aimed at WordPress sites.

What do the monthly website planning calls include?

Depending on your plan, each month you can schedule a one-to-one 30-minute strategy call with us to discuss your business, digital marketing, website, and/or any part of your CMS. You can also email us for advice on growing your business if you'd prefer.

Am i able to upgrade and downgrade my Care Plan?

Yes, you can upgrade and downgrade your plan at any time from by logging in to your My Account dashboard from the Kicking Pixels website. You can also cancel your account from the same dashboard at any time after your first month.

Can i use support tasks for a website i'm currently building?

Our website care plans are designed for live websites only. If you require help with the development of a website we’d be very happy to discuss your needs. If you need help please send us a message using our getting started with a website project form, or email support@kickingpixels.com.au

How do i send support requests?

The quickest way to get support is to email support@kickingpixels.com.au with your support request, and the website you need help with.

We'll then confirm receipt of your support request and reply with any questions (if applicable) and advise you when the task has been completed.

What are your business hours and response time?

Our business hours are Monday to Friday 8.30am - 5.30pm (AEST). We strive to complete all tasks within a 24hr period during week days, but it usually happens much faster. On weekends we strive to complete tasks by the following weekday (so if you send a request on a Friday, or over the weekend, it'll be completed for the following Monday).

What happens if i cancel my website care plan?

We’ll be sad to see you go!

But we’ll also provide any information you need to transition smoothly to another developer. If you’re using tools or themes that are licensed by Kicking Pixels, you’ll need to purchase your own license(s) in order to keep the software up-to-date.

We’ll also transfer billing for hosting and email automation services back to you (if and where applicable).

What's included within the monthly care report?

Our Monthly Care Plan reports will provide you with details on the updates that have occurred during the month (WordPress Core, Plugins and Themes), your website uptime, backups, website security and page speed / performance, and website traffic analytics (if Google Analytics is setup).

What if i operate multiple websites?

We can help by customising a WordPress Care Plan service to best fit your needs and budget. Send us an email with your requirements and we’ll work with you to create a Care Plan solution.

.Super-Fast WordPress Website Hosting

WP Engine is our WordPress website hosting platform of choice, boasting lightning-fast, secure, and reliable hosting for your website.

For websites we build, as well as our ongoing Website Care Plan clients, we recommend website hosting with WP Engine.

We offer access to their hosting platform under our Kicking Pixels account at a rate of $400 per year, plus a one-time $100 on-boarding and configuration fee.

Below is a summary of benefits and features you'll receive using WP Engine to host your business website.

You can also take comfort and peace of mind from having Kicking Pixels being on hand, as well as 24/7 from the support team at WP Engine should you face any hosting related issues.

Super-Fast Website Hosting

$400per year

Annual website hosting

Managed on your behalf

One-off $100 On-boarding fee

  • Super fast website hosting
  • Limit of 20k visits per month
  • 2gb of local storage
  • CDN (content delivery network)
  • Local Data Center
  • SSL Certificates (run your site securely with https)
  • PHP7 / HTTP2 available for better performance
  • Page Performance testing
  • Access to testing environment for your website

How can we help you build your business online?

Tell us about your business, website challenges and goals. We can help you connect and engage with more of your ideal customers online.