Our Kicking
Pixels website
Care Plans

Our website care clients get more than anonymous behind-the-scenes updating and backing up. They have priority access to a webmaster they can call on for expert advice on growing their business online.

Our skills go far beyond the technical — we come from a marketing background and are experts in conversion rate optimisation.

3x Site - Website Care Plan

(For non eCommerce websites)

Weekly Care and Maintenance

  • Weekly Software Updates (exc. eCommerce)
  • Weekly Form Checks
  • Daily Website Backups
  • Daily Database Backups
  • Unlimited Backup Restores
  • Weekly Database Optimisation
  • 24/7 Security Scanning
  • 24/7 Uptime Monitoring
  • Priority Email Support
  • Basic Google Analytics Summary
  • Weekly Maintenance Report

Tools, Strategy & Analytics

  • WP Rocket for a faster website
  • Google Analytics Connected
  • Website-Heat Mapping (3x main pages)
  • Quarterly Website Strategy Call
  • 6 Monthly Website Assessment

$263/mth (including GST)

One-off $464 Website Audit & Setup Fee for sites not build by Kicking Pixels

3x Site - eCommerce Care

(For eCommerce websites)

Weekly Care and Maintenance

  • Weekly Software Updates (inc. eCommerce)
  • Weekly Form Checks
  • Daily Website Backups
  • Hourly Database Backups
  • Unlimited Backup Restores
  • Weekly Database Optimisation
  • 24/7 Security Scanning
  • 24/7 Uptime Monitoring
  • Priority Email Support
  • Basic Google Analytics Summary
  • Weekly Maintenance Report

Tools, Strategy & Analytics

  • WP Rocket for a faster website
  • Google Analytics Connected
  • Website-Heat Mapping (3x main pages)
  • Quarterly Website Strategy Call
  • 6 Monthly Website Assessment

$510/mth (including GST)

One-off $464 Website Audit & Setup Fee for sites not build by Kicking Pixels

Additional
support time

As a Care Plan client, you can purchase blocks of time on an ad-hoc basis for website design, development, enhancement and consultancy at $132p/h (including GST). To purchase time, just login to your account and follow the links from inside your account page, or send us an enquiry with any questions.

*For non-Care Plan clients. Adhoc requests are charged at an initial 1hr flat rate of $220 (+GST) and $180p/h (+GST) for each additional hour. Multiple hour projects can be quoted on request.

Website Care Plans Terms of Service

Included
across
our plans

Daily off-site Backups

Your website files and database are backed up daily and stored securely off-site, so you can always rollback.

Regular Software Updating

Your website will be updated regularly with the latest security patches. Updates to WordPress and Plugins reviewed weekly.

Security Monitoring

Ongoing security scans and uptime monitoring for a speedy cleanup of a compromised website for complete peace of mind.

Weekly Reporting

At the beginning of each week, we'll send you a report of what has taken place on your website over the previous 7 days.

Knowledgeable Support

Your website is in safe hands. When you have website questions or request, we’ll be here to offer our help.

Website Updates

Purchase support time, send a support request and we'll quickly take care of it for you.

Frequently
asked
questions

Our Website Care Plans save you time administering one of your business’ most valuable asset. They are designed to provide the peace of mind that comes with knowing your website is in safe hands, running smoothly and protected.

Depending on the plan chosen, our plans not only help you maintain your website, but provide you with the tools and knowledge to help you grow your business online.

 

The purpose of our website care plans is preventative care, so the processes in place (including security scanning, uptime monitoring and performance scans), will help prevent anything from happening.

However in the event of an issue we will be able to catch problems quickly and will be on hand to help resolve the issue (including working with your web host on your behalf).

We cannot promise your website will not be hacked (no website is 100% hack-proof) but we can promise you we will do everything in our power to prevent it, as well as assist in the restoration and cleanup of your website with one of our regular backups.

You’ll receive an email with your order receipt. If we didn’t create your website, you’ll also receive a form to securely provide your website access information (including your Website Admin and Hosting Access details) so we can begin auditing your site(s) as part of the on-boarding process.

Once on-boarding is complete, you’ll receive a welcome email with more details about your account, and instructions for sending task requests.

You can then sit back with the peace of mind that your website is being cared for and you've a go-to resource for website updates and progressive enhancement!

The Care Plan setup fee allows us to on-board your website to our system, perform an initial security check, as well as undertake an initial update of your WordPress Core files and Plugins.

The outcome of this process will either be a clean website with up to date files and plugins, or where issues arise from this process a quote will provided to bring your website up to date with the latest software and plugin files so that your WordPress website is clean, working and up to date when you begin a Care Plan.

Our Weekly Care Plan reports will provide you with details on the updates that have occurred during the previous week (WordPress Core, Plugins and Themes), your website uptime, backups, website security and page speed / performance, and website traffic analytics (if Google Analytics is setup).

Our business hours are Monday to Friday 8.30am - 5.30pm (AEST). We aim to complete all tasks within a 24hr period during week days, but it usually happens much faster. On weekends we strive to complete tasks by the following weekday (so if you send a request on a Friday, or over the weekend, it'll be completed for the following Monday).

We’ll be sad to see you go!

But we’ll also provide any information you need to transition smoothly to another developer. If you’re using tools or themes that are licensed by Kicking Pixels, you’ll need to purchase your own license(s) in order to keep the software up-to-date.

We’ll also transfer billing for hosting and email automation services back to you (if and where applicable).

We're skilled in WordPress, and focus our efforts on ensuring we can support WordPress built business websites. At this time our Care Plans are only aimed at WordPress built sites.

Do you
have any
questions?

If you do, please don't hesitate in getting in touch and we'll answer any other questions you might have.

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